Rocky Mountain Power warning customers about phone scam

Wednesday , October 11, 2017 - 1:06 PM

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This story is from a press release sent out by Rocky Mountain Power.

Rocky Mountain Power is reminding customers to be aware of phone scams that target utility customers.

Throughout the last few years, customers have reported receiving fraudulent calls from scammers posing as utility representatives. The callers insist that the customer is behind on their bill. They then threaten that, without an immediate payment, service will be disconnected.

Unfortunately, some customers have provided the thieves with their credit card information and fallen victim to the scam.

However, customers can protect themselves from these types of schemes by being aware of the following signs that indicate fraudulent calls:

If you receive one of these calls, ask the caller to state your account number and compare it with the number listed on your bill. Rocky Mountain Power customer service employees will always have your account number.

Remember, if you still have concerns about the legitimacy of a call, you can always call back at our published customer service number, 1-888-221-7070. It’s a toll free call and customer service reps are available around the clock.

If you receive a suspicious call, take note of the phone number the person is calling from and any information that may help to track down the crooks. Please call and let us know at 1-888-221-7070.