BrightRidge to end walk-in service due to COVID-19
Johnson City Press
Mar 20, 2020 at 2:00 PM
Due to the unprecedented circumstances in its service area, BrightRidge will close its walk-in customer service lobby effective Monday, March 23, 2020.
The utility urged all customers to use its online and phone-based customer service options or drive-through lanes at its 2600 Boones Creek Road offices.
In addition, BrightRidge is extending drive-through and Customer Service call center hours to 8 a.m. to 6 p.m. weekdays.
“We pride ourselves as a company in providing face-to-face customer support,” CEO Jeff Dykes said. “However, we feel it is critical to protect the health and safety of our employees and customers by closing the walk-in lobby.”
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