Nancy Carter, Pharmacy Connect director for the organization, was recently named Staff Member of the Year by the Virginia Community Healthcare Association. Honorees were recognized at an awards dinner held at the Westerre Conference Center in western Henrico County.
The purpose of the awards is to recognize outstanding and extraordinary work on behalf of and within Virginia’s Community Health Centers, according to a press release. Virginia has 30 Health Center organizations operating 147 service sites within rural and urban medically underserved areas across the commonwealth.
Using the Patient Centered Medical Home model, Virginia’s Community Health Centers provide access to convenient, high-quality, affordable primary care regardless of ability to pay, geographic location, culture, age, gender or religion. Community Health Centers in Virginia log more than one million patient encounters annually, providing primary care to some of the state’s sickest and poorest citizens.
The Staff Member of the Year award recognizes a non-medical employee of a Health Center who has demonstrated dedication and concern to see that patients are afforded the best quality care and who has demonstrated outstanding quality in working with staff, patients and family members.
As Pharmacy Connect director, Carter helps provide prescription medications to chronically ill, uninsured individuals. Carter works to help patients get their prescriptions and makes countless phone calls to patients in order to assess their needs.
Carter spends numerous hours researching available programs and connecting patients to those programs, the press release states. She spends as much time as necessary helping people understand confusing and complicated paperwork and instructions.
In addition, Carter often works overtime to accommodate patients who work late or have unusual hours. She selflessly drives miles of remote back roads to locate patients in order to deliver life-sustaining medical supplies, and she is also a good listener when that is what patients need from her.
“Nancy is most deserving of this award. Her selflessness and service to others is the embodiment of compassion,” said Sabrina Mitchell, executive director of Clinch River Health Services. “Compassion is a trait necessary in helping our Health Center patients achieve their best quality health outcomes and our community to grow. Nancy gives every patient her undivided attention and care with diligence to every detail concerning that patient. She is an inspiration to our staff and community. I am so pleased that Nancy and her work have been recognized with this award.”